Frequently Asked Questions
Everything you need to know about shopping with Dan John.
What is the standard delivery time for my order?
Orders are typically processed within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I determine my size in Dan John apparel?
Since our collections follow a refined Italian fit, we recommend consulting our detailed Size Guide found on each product page. If you are between sizes, we generally suggest choosing the larger size for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna.
Can I track the status of my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products made from sustainable materials?
Dan John is committed to quality and responsibility. Many of our garments are crafted from natural fibers and high-quality Italian fabrics, and we are continuously working to increase the percentage of recycled materials in our collections.