Returns & Exchanges
At Dan John, we want you to be completely satisfied with your purchase; therefore, we offer a straightforward return process for items in their original condition within 30 days of delivery.
Initiate Your Request
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Place the unworn items with all original tags attached into the original shipping box or any sturdy packaging to ensure safe transit.
Affix the Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your package, covering any previous barcodes.
Drop Off and Track
Hand over your package to the designated courier drop-off point and keep your receipt; your refund will be processed once our quality team inspects the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing